The students explore various challenges that today’s digital communication systems create for the sender and receiver, and how to effectively communicate with their teams. This course is excellent for any employee who is currently struggling with new technology or a new role.

Learning Outcomes

• Describe and demonstrate the effective communication skills that can impact staff motivation, morale, and productivity.
• Recognize how the listening process works and describe effective listening techniques.
• Describe strategies for eliminating communication barriers and challenges.
• Identify the steps necessary in conducting an effective meeting.
• Practice how to prepare and plan effective communication.