Through classroom facilitation, the students engage with the content through multimedia presentations and activities and gain a deeper understanding of coaching techniques. This course is an excellent introductory or reminder course for mid-level management in high-performing environments.

Learning Outcomes

1. Describe the coaching model and apply its principles;
2. Describe how coaching maximizes positive communication;
3. Recognize how to use coaching as a motivator and apply coaching techniques to maximize impact on employee performance;
4. Be able to facilitate, guide, and close discussions in one-on-one or group settings;
5. Recognize how to effectively give feedback.